아래 흥미있는 기사가 있어 소개해 드립니다. 보통 warranty 기간이 끝나면 무상수리가 안 된다고 알고 계실 겁니다. 하지만 이 경우도 무상수리가 가능한 경우가 있다는게 요지입니다.
소비자전문변호사의 말에 의하면 그 상품의 근본 목적에 합당하지(reasonable) 않은 경우 법(The law in the Sale of Goods)에 의거 보상을 받을 수 있다고 합니다.
만일 어떤 상품이 조기에 고장난다면 무상보증기간이 지났더라도 판매자가 책임을 져야한다는 내용입니다.
더 자세한 내용은 아래 기사에 포함되어 있는 3곳 웹사이트를 참고하면 됩니다.
End of warranty doesn't always mean end of free repairs
CFCN.ca
POSTED AT 6:10 PM Monday, November 3
Problems with vehicle repairs are one of the biggest complaints from consumers.
Link All Data ▶ http://www.alldata.com/
Link National Highway Traffic Safety Administration ▶http://www.nhtsa.dot.gov/
Link Canadian Motor Vehicle Arbitration Plan ▶http://www.camvap.ca/
Marlo Wallace says her 2000 Ford Focus has been nothing but problems since she bought it new.
She says her recalls and break-downs were a nuisance while her car was covered under warranty.
Her warranty has since expired and now Wallace has to pay for repairs herself.
Her ignition cylinder broke and the repair cost $534.
But both her dealer and Ford Canada told her there was nothing they could do.
But consumer products lawyers say there something called an "implied warranty of fitness" could get your money back.
The law in the Sale of Goods act says that products must be reasonably fit for their intended purpose.
If they break prematurely, the seller is liable even if the written warranty is up.
But the consumer still has to prove that what happened to their vehicle wasn't reasonable for its age and usage.
That includes researching things like secret warranties and proving the vehicle has been well maintained.
There are two websites you can search to find technical service bulletins, or T-S-B's.
One is called All Data. Another is the U-S National Highway Traffic Safety Administration.
Click on the links above to go to their sites.
The Lemon-Aid book series is another good aid.
For people who don't get a response and don't want to go to small claims court, they can apply to arbitrate their case through the Canadian Motor Vehicle Arbitration Plan.
For that option, your car must be no more than 4-years-old and have less than 160-thousand kilometres on it.
The link to the CMVA website is also listed above.